Support Forum

We are using the Get Satisfaction support network to answer questions from our users.

Import / Export functions! (for example: import slimtimer data)

I've been using SlimTimer for a while now. I think it was the best the internet had to offer, until I found this site! This fits my needs exactly! I'd like to switch from SlimTimer to ClorHat, but I do not want to lose my time data! Is there a way to import my SlimTimer data, for... More 15 hours ago

Report Parameter Templates

We need a way to change the default parameters in the Times report, maybe even save different report templates. I usually look at a week's worth of work, my reports revert to defaults. More 1 day ago

What's the difference between persons, tasks and services?

What's the difference between persons, tasks and services? I'd like to monitor the time I'm taking to run a small (theoretically) part time business but if this works, I'd like to use it to do more time tracking with different things I do. I've set up several people (Sue Business... More 3 days ago

Slimtimer import problem?

Can not get the import function for SlimTimer to work. Starts to process after giving my credentials for SlimTimer. I also see the progressbar...ends with a infolabel saying something like: Internal error, if your problem percists try again later... I use Safari 5.0. Could be tha... More 4 days ago

Billing, charging clients, balances, fixed recurring items

Hi, I am very very pleased with how this program is coming along. I appreciate your quick response to questions and new features. As I have received the go-ahead for new 'ideas', here goes. Maybe these would have to be split into different topics but I think it would help for the... More 4 weeks ago

Timeline drag entry problems in IE.

Hi, I'm seeing an extremely recent (within the last hour) issue in IE where you can't drag a new time slot. I've attached a screenshot below. This problem is not showing up in Firefox and it will allow you to start an entry by just clicking (like "since 2:00 pm"). More 4 weeks ago

Export hangup issues

We're using Colorhat as an aid in understanding our office time spent on different goals. When testing the site, I had no problem exporting data for a handful of tasks. Now I'm trying to export data using the newest versions of Opera, Firefox and IE and I'm continually getting a ... More 4 weeks ago

Editing services does not save.

Editing services does not save. (neither "basic information" nor "Time Sheets...") like that I can not even rename them... (Windows XP, firefox 3.5.5) More 1 month ago

Title for newly created task does not display.

When creating a new task I enter a title and click OK. But the title never shows up in the task list. If I try to edit the title it is blank. If I enter the title in the edit screen the title is still blank. I can enter a description and that will display in the task list. More 2 months ago

Task page errors after adding list

I tried to create a List and now I can't see my task page. It just gives me ERROR! More 2 months ago

name box size and usage on times page

on the times page it shows my name in a small box to the left of my time entries, however this box is to small to fit my name. Unless I am missing something there does not appear to be a way to use multiple users from a single account. If this is the case this box could easily ju... More 3 months ago

Disappearing times on graph

Once I login, the times no longer appear on the graph (on the Times tab) More 3 months ago

How do I manage pie chart labels?

Any way to see the charts larger so all the labels are not overlapping each other and the pie charts? Any way do disable the pie chart labels? I have an average of 15 projects going at any one time for my employer. I love the charts, but they are to tight. More 3 months ago

Would like to archive individual time entries

I'd love it if there was the possibility to mark what I have already billed, sort of to archive certain time entries. time entries, not whole projects or tasks! i.e. to store them away for review, but not have them clogging the reports page. Is anything like that planned? otherwi... More 4 months ago

What is time budget and how does it affect billing?

Under time sheets and reports there is the "Time Budget" function. What is it for, how does it affect billing? Can this be used to allocate pre-paid/retainer hours? More 4 months ago