Support Forum


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Error when trying to delete invoice.

I'm trying to delete a sent invoice: http://colorhat.com/apps/8/invoices/d... . The system tells me to create a credit note, but when clicking on "create credit not" it redirects me to http://colorhat.com/create and nothing happens. More 1 month ago

Blank screen with title only.

Premium Trial http://colorhat.com/user/settings/pre... White screen with title only. OS.: Ubuntu latest Browser: Chrome latest More 1 month ago

Hourly rates in different currencies.

I am a web developer working from EU and have customers from EU and US. I need to set hourly rates per customer/project in different currencies. I also need to create invoices in different currencies. Is this possible ? It seems I am limited to use only one currency. I currently ... More 2 months ago

Whats about the language missmatch in Colorhat?!?

In most dialogue boxes, i can see much language missmatch, like Rechnung Date, Receiver Address ... Kunden Name ... Best, Michael More 3 months ago

Javascript error after login

After loggin in, I get three Javascript errors in Firebug: - missing ; before statement (...not exists: '+this.settings.posSelector)return false}var p=$(this.settings.posSe...) - jQuery is not defined - $ is not defined More 4 months ago

Low Contrast and Interface Style Customization

The contrasts between the input labels and the background is too low and is difficult to read them. A great idea will be custom styles to customize the interface More 5 months ago

dropdown in "times" view not functional

first off, love your app. been using it for ages. but the last few weeks it keeps acting up. I'm using Mac OS X 10.7.2 and usually I'm browsing with the latest version of Chrome, but in this case I've tried it on all kinds of computers, OS's and browsers and on all of these the d... More 5 months ago

Period verschwindet

Wenn ich eine Period auswähle durch den JS Kalendar, dauchte das Datum kurz auf und verschwindet dann. More 6 months ago

Timer function no longer working properly.

I've been having trouble the last few days with the timer function. Anytime I begin a project and set a timer it starts the time at 12:00 am the following day. I'm setting the timer the way I've always done it, using 00:00+ Colorhat is no longer keeping a track of the time when e... More 6 months ago

pdf bill localization, VAT id, footer customization

When generating pdf bills, all item texts are Norsk (at least, that's what i guess) instead of German, the language usually shown to me. In preview mode, everything works fine, but as soon as i send an invoice as pdf, there's probably no translation functionality built in. Can yo... More 7 months ago

Billing: Error 607

Using the billing module and trying to send my first invoice, I always get the message "607 - internal error" whenever I choose "save draft" or "Preview and send". No further information is given. What can I do to solve this problem? More 8 months ago

Cannot create user account

It currently seems to be impossible to create a new user account. Have been trying several times in the past days with out luck... Have tried with Safari, Firefox & Internet Explorer. Both with Male and Female. The error message is: "An internal error has occured! If the problem ... More 9 months ago

PDF vs Printed

Ich würde es schönter finden wenn PDFs zu den Free Subscriptions zählen und die Premium User die möglichkeit bekommen die Rechnung als Papier zu versenden ;) More 11 months ago

Mehrwertsteuer

The german right says that Kleinunternehmer don't have to pay Umsatzsteuer, so it should be exist an option to skip the MwSt for all Items. More 11 months ago

Delete Bill

I need to delete an Bill that i created for testing. I added an payment so it can't be delete now. Any ideas? More 11 months ago

Feenumber

Can i declare an footer for all bills of a team with my Steuernummer and somethig else? More 11 months ago

Billing/Invoice

When i create a invoice i can only add an Account number, but i need to add BLZ, name of institute and the owner. More 11 months ago

Taskbar items disappear when too many

Hi guys, I hit a problem today. I added one too many tasks pinned to the taskbar. The entire taskbar disappeared and I can't seem to find a way to get them back to remove items. Any way you could help? Thanks! More 11 months ago

iPhone app for Colorhat?

Have you considered an iPhone app? More 1 year ago

Time entries report print view

Hi, In the time entries report the date column seems to state relative terms (ie today, yesterday) instead of the actual dates. While this is a good feature in the web view it would be good to replace them with the actual dates in the print view. The report doesn't state anywhere... More 1 year ago

New Version - Times tab issues

- Entries don't don't show up correctly on timeline e.g. 7:30am - 12pm shows up at 4:30-9pm. This might have something to do with timezones, as I'm on the east coast in Australia. - Start and end times don't show up anymore for each list - this is quite helpful when editing times... More 1 year ago

Unlimited Time Period's

Dear All, Today I would like to introduce a better way how Colorhat handles time period's (from/to or start/end time). Now You can either enter an amount of total hours, or unlimited time period's by using the timer. This update makes Colorhat even more powerful and easy to use. ... More 1 year ago

Import data from CSV

Importing data fails for me. I have cleaned up a csv file manually but still it seems problematic. My problem is the column (my first column) for Customer/Employer part. It is importing but only for some posts not all. When not it os marked by a hyphen I have also had ajax kind o... More 1 year ago

Play/Pause button should continue the task if paused

Play/Pause buttons don't seem to work properly - they don't continue the task on the grid and that time doesn't get added in. Maybe this is only an issue for the way I'm using Colorhat - to track the time I spend on personal projects vs. work time - but I often find I have to put... More 1 year ago

Set client when creating a project

I'd like to suggest that there be some way, either through syntax or another combo-box, that you can assign a client to a new project created using the <> selection when entering a time, rather than having to go through and change the project settings after creation More 1 year ago

Great User Support!

I have never received such a quick response to a software problem. Fantastic! Thanks guys! More 1 year ago

Group Entries by Project

It would be great if it was possible to aggregate the task for a certain project. The place where this would be most useful would be for the export of the data. I use Colorhat to track my tasks but then have to transfer all the records to my company's time sheet system. I need to... More 1 year ago

Safari display problems

Hi in safari while do not start drag project slider nothing to see in time toolbar there is some screenshot http://img602.imageshack.us/img602/55... More 1 year ago

Help to the project

Hi, im graphic designer/illustrator and i want to help the Colorhat project. With who i can talk about this? More 1 year ago

Problem with Exporting and Displaying "All" time entries

For reporting, I'm unable to export or even use the "all" for all the pages to show. Exporting is a really important feature for me. In both cases, It shows on the screen that it is "working" but nothing happens. More 1 year ago